Return policy

Return & Refund Policy

At alventro.shop, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

We accept returns within 14 days of delivery. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • The item must be returned with all original packaging
  • Proof of purchase (order number or confirmation email) is required

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that show signs of wear, damage, or alteration
  • Items returned without original packaging
  • Items returned after the 14-day return window
  • Final sale or clearance items (if marked as non-returnable)

3. How to Initiate a Return

To request a return, please contact us before sending the item back.

Email: snitkerhibbitts9759@outlook.com

Please include your order number, the reason for return, and clear photos of the item if applicable. Our support team will provide you with return instructions after reviewing your request.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing time may vary depending on your payment provider.

6. Late or Missing Refunds

If you have not received a refund after the stated processing time, please check with your bank or payment provider first. If the issue persists, contact us for further assistance.

7. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us with photos of the issue, and we will assist you accordingly.

8. Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it can no longer be canceled and must follow the return process instead.

9. Contact Information

If you have any questions regarding our Return Policy, please contact us:

Company Name: AMORE TRADING LTD
Address: 19 Craske Lane, Terrington Saint Clement, KING'S LYNN, PE34 4HW, United Kingdom
Email: snitkerhibbitts9759@outlook.com